Frequently Asked Questions

Apple products are not natively supported as Mozaik is designed specifically for the Windows operating system.

For optimal performance, please review Mozaik's recommended hardware requirements here: System Requirements - Mozaik.

However, some clients successfully use Parallels® Desktop for Mac (available at Parallels.com) to run Windows on their MacBook without any issues.

We do not provide on-site demos. However, Mozaik stands out from other software providers by offering an affordable and convenient way to try our product. By signing up for a 3-month subscription, you can evaluate whether Mozaik is the right fit for your business. Additionally, we offer a complimentary 90-minute online training session to help you get started.

We value transparency and want you to fully understand the capabilities of our software. Therefore, we encourage you to test Mozaik before committing to a long-term subscription. Our product speaks for itself, and we want you to experience its full potential firsthand.

No, you do not need to purchase SketchUp™ to use Mozaik™. Mozaik™ includes a built-in 3D viewer for your convenience. However, we do offer an interactive link that allows our models to be displayed in SketchUp™.

Please note that Mozaik™ and Cadmate do not sell SketchUp™. If you wish to purchase it, you can do so directly through SketchUp™: SketchUp Plans and Pricing.

Many clients leverage SketchUp™ for various enhancements, such as downloading additional 3D models and integrating their joinery with comprehensive house plans designed in SketchUp™. Another common practice is to export Mozaik™ designs to SketchUp™ and utilize third-party rendering plugins to create high-end visualizations. SketchUp™ is compatible with many of the leading rendering engines available today. Here are a few options to consider:

• V-Ray
• Lumion
• Enscape
• Arielvision

Yes, Mozaik can be set to both imperial and metric measurements at the click of a button.

No, Mozaik™ does not offer free trials.

Instead of conventional demos, Mozaik™ adopts a unique approach. We provide an affordable and straightforward option to sign up for a three-month subscription. This period allows you ample time to determine if Mozaik is the right fit for your business. We prefer to demonstrate our value through performance rather than promises. Additionally, we support new subscribers with a complimentary 90-minute online training session to ensure a smooth start.

Our team at Cadmate has designed a library specifically for the Australian and New Zealand users. We supply this free of charge to all Australian and New Zealand subscribers. You can see what is included in this library here: https://www.cadmate.com.au/cadmate-library

Starting in 2025, Cadmate will officially become part of Cyncly, joining forces with Mozaik. This partnership represents a significant step forward, providing greater support, innovation, and solutions for Cadmate customers while leveraging the strengths of Mozaik and Cyncly.

This collaboration is focused on enhancing your experience with Mozaik. Benefits include:

• Improved CNC integration.
• Better communication and streamlined processes.
• Faster support and solutions tailored to your business.
• Access to the expertise and resources of Cyncly’s global framework.

Yes! The entire Cadmate team, including the founder, will transition to Mozaik, ensuring you continue to receive support from the same trusted professionals you know and rely on.

There are no immediate changes to your current services or pricing. Our priority is to maintain and enhance the exceptional service you’ve come to expect. Any updates will be communicated clearly and in advance.

While Cadmate is becoming part of Cyncly and Mozaik, its core mission and dedication to customers remain unchanged. The focus is on expanding and strengthening support for cabinet makers, joiners, and furniture makers worldwide.

For our customers in Australia and New Zealand, service will only improve. The Cadmate team will continue to operate locally, providing faster support and streamlined solutions while integrating Mozaik’s enhanced features.

This partnership will foster a global vision for Mozaik, creating a community where solutions are accessible and timely. By leveraging Cyncly’s resources, Mozaik aims to deliver a seamless and powerful customer experience worldwide.

Yes, new updates and features are planned, including a major product update in March 2025. These improvements will enhance your workflows and provide even greater value for your business.

We value your input! Whether you have suggestions, ideas for new features, or any feedback, you can reach out directly to the Cadmate team. Your voice is critical to shaping the future of Mozaik and ensuring it remains the best tool for your needs.

In 2025, you’ll start to see the benefits in action. We’ll continue to provide updates and share details about upcoming changes and improvements. Stay tuned for a seamless transition and an exciting future!